ISx4

Design, Build, Modernise, Implement and Support a validated SCE environment

ISx4 have worked extensively to Design, Build, Modernise, Implement and Support a validated SCE environment in a Life Science organization. We implemented an innovative build and personalised support model which gave competitive advantage by maximising system resources with minimum impact on critical clinical deliveries.

PROBLEM STATEMENT

Lack of system stability & reliability
Data sharing challenges creating inefficiencies during workflow resulting in long delays
SCE system not current
System resource allocations and workload segregation not optimised for a Life Science Organization.
Shared support resource bottleneck resulting in delay and huge backlog of issues
Business negatively impacted by inadequate processing, support capability, instability and significant overhead of integration of other tools with System platform

WHAT WE DID

Engage key business and IT stakeholders across the organization to understand the role of the business, current and anticipated business needs
Build SCE capable of accommodating maintenance releases without significantly impacting the business
Grid configuration designed to address:
- Maximum utilisation of core based license between validated and non-validated resource allocation
- Customised to support high and low usages during critical delivery period
- Agile, efficient, high-available, and scalable system implementation
Dedicated expert worked proactively to minimise response time with unbiased consultation for future business need

KEY RESULTS

Successful implementation of Grid based SCE system with reduced license cost and increased utilization
Business users empowered and educated with customised toolset to accurately plan and utilise Grid system to meet their business needs
Quick response operating model by implementing system monitoring & alerting
Stable environment with a significant reduction in issues
System fully configured to clients current needs to include defined process for future upgrades & new product integration
SOPs updated defined SPOC to resolve all integrated business tools with Systems